FAQ

Does LITE replace OWNA, Xplor or my current CCMS?

No. LITE works alongside your existing system. You keep using it for bookings, billing, rosters and daily records.

Do you see our children’s personal information?

LITE is designed to minimise it. It removes or rejects unnecessary identifying information at import, before assessment. [See Privacy & Security]

What if we disagree with a rule?

Every rule cites its legislative or authoritative source. Use the "report a rule" action on any alert, and we’ll review it.

Does LITE make compliance decisions for us?

No. It surfaces gaps and tracks timeframes. Your approved provider and nominated supervisor make the decisions.

Does it lodge notifications with the regulatory authority?

No. It tracks the 24-hour and 7-day deadlines and packages your evidence to support the notification. Your service lodges it.

How long does setup take?

Most services can set up in an afternoon. We aim to get you from first upload to an actionable dashboard in about 60 minutes. Delays can occur due to conditions outside ab8's control.

Do we need IT support?

No. If you can export a CSV from your CCMS, you can use LITE.

Which states and service types does it cover?

Jurisdiction and service type are captured at setup, so the right overlay applies. 

Does LITE track ratios and supervision?

Not in LITE. LITE focuses on enrolment, staff currency and incidents. Ratio & supervision features are on our roadmap.

Is it worth it for a single service?

That’s who we built it for. Smaller services carry the same obligations as large providers, without a compliance team.

Can I cancel?

Yes, as per the conditions at sign-up.

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